Responsible Gaming

Responsible gaming is the foundation of a safe, enjoyable gambling environment at amunra, available exclusively via amunraclub.com. It encourages players to approach gaming as conscious entertainment - recognising both the excitement and the inherent risks. amunra is committed to providing comprehensive support, ensuring all users in Australia have the tools and guidance to gamble responsibly and seek immediate assistance when needed.

Risk Awareness

OBSERVE: Understanding the risks associated with gambling is essential under Australian law and Curacao licensing. amunra's responsible gaming framework addresses early detection of gambling-related harm and mandates accessible information.

EXPAND: The following warning signs may indicate developing addiction or problematic behaviour:

• Increasing frequency or amount of bets beyond initial intentions
• Sustained thoughts about gambling when not using the site
• Chasing losses or hiding gambling activity from family or friends
• Neglecting work, study, or social obligations due to gambling
• Borrowing money or selling assets to continue betting

REFLECT: Players in Australia should assess their behaviour regularly. Use this self-assessment test as an initial checkpoint:

• Do you often bet more than you can afford to lose?
• Have you tried to cut down your gambling but could not?
• Do you feel restless or irritable when trying to stop?
• Have others criticised your gambling or expressed concern?
• Do you feel the need to gamble larger amounts for the same excitement?

If you answered "yes" to several questions, amunra advises considering formal self-exclusion or contacting support resources listed on this page.

Limits & Tools

OBSERVE: AU regulatory best practice and Curacao licensing require accessible self-limiting tools. amunra ensures all Australian players have direct access to personal limits and break mechanisms via their account.

Setting Deposit Limits

• Location: After logging in at amunraclub.com, navigate to My Account > Responsible Gaming > Set Limits.
• Types of Limits: Choose daily, weekly, or monthly deposit limits. Enter desired maximum allowable deposit amounts in the provided fields and confirm your changes.
• Modification & Adherence: Raising limits may include a waiting period (up to 24 hours) to reduce impulsive decisions, in line with AU recommendations. Limits are enforced automatically, and further deposits will be blocked upon reaching your threshold.

Session Time Limits & Breaks

• Session Timers: In Responsible Gaming, set a maximum duration for each login session. amunra will automatically prompt a reminder or log you out when the limit is reached.
• Time-Out (Short Break): To temporarily exclude yourself for 24 to 72 hours, select the "Take a Break" option; your account will be unavailable during the selected time frame, with notification via email and site banner.

Regional Compliance Note: All tools comply with Australian Protective Gambling Measures and Curacao eGaming standards, effective through 2025.

Self-Exclusion

OBSERVE: amunra must provide robust self-exclusion procedures meeting AU regulatory demands and offering user control for harm minimisation.

1. Accessing the Self-Exclusion Feature: Log in at amunraclub.com and select My Account > Responsible Gaming > Self-Exclusion.
2. Select Duration: Choose exclusion for a defined period (minimum 6 months) or permanently (lifetime). Clearly review your selection as it cannot be undone once confirmed.
3. Confirming the Request: Read the terms regarding exclusion consequences, then submit your request. An automated acknowledgment will be sent to your registered e-mail.
4. Contacting Support: For alternate arrangements or urgent exclusion, contact amunra support via the methods provided below.
5. Consequences:
   • Immediate account blocking: you will not be able to log in or deposit/withdraw during the exclusion.
   • Balance withdrawal: pending balances will be reviewed by the responsible gaming department; refunds are processed within 10 business days, provided no suspicious activity is detected.
   • Reactivation: accounts permanently self-excluded will remain inaccessible for the entire duration or lifetime, subject to regulatory confirmation.

Legal Protections: amunra enforces exclusion under Curacao and AU compliance guidelines. Any attempt to circumvent self-exclusion will be flagged and may result in permanent ban across affiliated properties until 2025.

Support Resources

OBSERVE: Providing information about independent support is a core Australian and global regulatory condition. Australian residents are encouraged to use both regional and international services.

• Gambling Help Online (Australia) - National 24/7 online chat and phone service, offering confidential counselling for gambling problems.
  Website: gamblinghelponline.org.au
  Phone: 1800 858 858
• GAMCARE (UK/Global) - Provides information, live chat, and free support for affected individuals and families.
  Website: gamcare.org.uk
  Email: [email protected]
• Gamblers Anonymous - International peer-to-peer help groups for recovering gamblers.
  Website: gamblersanonymous.org
• National Debt Helpline (Australia): Financial advice for those impacted by gambling debt.
  Website: ndh.org.au
  Phone: 1800 007 007
• European Gambling Therapy - Expert counselling and multilingual forums.
  Website: gamblingtherapy.org

These independent services provide assessment, psychological counselling, family support, and crisis intervention for gambling-related harm. Use them at any time in parallel with amunra's internal support.

Help for Family

OBSERVE: Supporting families affected by gambling is recognised under Australian responsible gambling policy. amunra reinforces these community protections by providing practical advice and resources.

• Engaging Conversation: Approach your family member with empathy, avoid blame, and express concern. Share specific examples of behaviour and encourage honest discussion.
• Support Group Links: Join peer-led communities, such as Gam-Anon International (confidential forums for families), or connect via Australia Gambling Help support chats.
• Next Steps: Encourage your loved one to contact a professional psychotherapist with experience in addiction, use national helplines, or join online support sessions. Provide them with the support contacts above and offer to accompany them to initial meetings.

Family and friends should also seek guidance for themselves through Australian family counselling or relevant online forums, ensuring a holistic recovery environment.

Operator's Commitment

OBSERVE: amunra, through amunraclub.com, implements advanced monitoring protocols as required by Curacao eGaming standards and Australian best practice. Player safety is verified using technology and trained staff oversight.

Internal Monitoring and Risk Checks

• Behavioural Analysis: amunra analyses play patterns for sudden changes, increased deposit frequency, session duration, or risky betting behaviour. Automated alerts flag these patterns in the back-office system for real-time review.
• Warning Messages: When risk markers are detected, players receive on-site pop-up messages encouraging them to pause, reduce play, or utilise available self-limits.

Support Intervention Conditions

1. Amunra's specialist team may proactively contact a player via registered e-mail or on-platform messaging if multiple risk indicators (e.g., spikes in deposits, extended sessions, requests to reverse withdrawals) are confirmed.
2. If a player is unresponsive, or if critical harm is suspected, amunra reserves the right to temporarily block the account pending review and provide referrals to third-party support services as mandated through 2025 under AU and Curacao obligations.

Legal Assurance: All data analysis and interventions fully respect the Privacy Act 1988 (Cth) and amunra's Privacy Policy.

Updates

OBSERVE: Transparency over policy changes aligns with Australian consumer protection obligations. amunra maintains a robust updates process for all responsible gaming policies.

• Players are notified of significant changes via direct e-mail (to the registered address), website banners, and an update log accessible in the Responsible Gaming section of their account dashboard.
• All new protective tools and modifications will be highlighted on amunraclub.com for at least 14 days post-implementation.
• Last updated: 21 June 2025

CCoT Note: Monitoring and revision cycle compliant with AU and Curacao eGaming regulatory trends, extended to 2025.

Contact & Feedback

OBSERVE: Direct communication channels are mandated for responsive problem gambling assistance. amunra ensures discrete, confidential support for all Australian users via the official operating domain only.

• E-mail (Responsible Gaming Team): [email protected] (recommended channel)
• Responsible Gaming Feedback Form: Accessible via amunraclub.com/contact for self-control and support requests. All queries are handled in strict confidence by designated staff.

For immediate response or to initiate self-exclusion, use the contact details above. amunra is committed to user safety and regulatory compliance at every step.